If you placed your order on a weekday (Mon – Friday)

i. From 15:00 to 17:00 : we are sorry to inform you that your order has already been fulfilled and cannot be canceled.
ii. Before 15:00 : for orders placed within 17:00 the day before to 15:00 the day of, you can cancel or edit your order through your “order history” or order confirmation mail.
iii. After 17:00 : for orders placed after 17:00 the day of to 15:00 the next day, you can cancel or edit your order through your “order history” or order confirmation mail.

If you placed your order on a weekend (Friday after 17:00 / Sat. / Sun.)
i. You can cancel your order before the following Monday 15:00 through your “order history” or order confirmation mail.

NOTICE:
Once received a tracking number, please contact FedEx Customer Service for a prompt response with regard to your order status.
To ensure you reach the correct FedEx global team, please check below for more details.

* Time standard for information mentioned above are in Korea Standard Time (KST)

[General Customer Service ]

United States / Canada
1-800-GoFedEx (1-800-463-3339) or 1-800-247-4747 for US Only

Hong Kong
(+852) 2730-3333

Australia
Toll-Free within AU: 13-26-10
Regular: (+61) 13-26-10

Singapore
Toll-free within Singapore: 1800-743-2626
Regular: (65) 6743-2626

Please email help@andar-global.com for the detailed return process.

Note: If 14 days have gone by since your purchase, unfortunately we cannot allow any returns. To be eligible for a return, your item must be unused and in the same condition that you received.

Note: We cover all shipping costs if the product is defective within the first 30 days or if the return is the result of our error. The buyer is responsible for returning shipping costs on all other returns.

We only accept PayPal payment at this time.

If you placed your order on a weekday (Mon – Friday)

i. From 15:00 to 17:00 : we are sorry to inform you that your order has already been fulfilled and cannot be canceled.
ii. Before 15:00 : for orders placed within 17:00 the day before to 15:00 the day of, you can cancel or edit your order through your “order history” or order confirmation mail.
iii. After 17:00 : for orders placed after 17:00 the day of to 15:00 the next day, you can cancel or edit your order through your “order history” or order confirmation mail.

If you placed your order on a weekend (Friday after 17:00 / Sat. / Sun.)
i. you can cancel your order before the following Monday 15:00 through your “order history” or order confirmation mail.

NOTICE:
Once received a tracking number, please contact FedEx Customer Service for a prompt response with regard to your order status.
To ensure you reach the correct FedEx global team, please check below details.

* All above mentioned time are in Korea Standard Time (KST)

[General Customer Service ]

United States / Canada
1-800-GoFedEx (1-800-463-3339) or 1-800-247-4747 for US Only

Hong Kong
(+852) 2730-3333

Australia
Toll-Free within AU: 13-26-10
Regular: (+61) 13-26-10

Singapore
Toll-free within Singapore: 1800-743-2626
Regular: (65) 6743-2626

We allow 30 day returns for all product. It is very important for us to give a 100% satisfaction. Please email help@andar-global.com.

Note: If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: We cover all shipping costs if the product is defective within the first 30 days or if the return is the result of our error. The buyer is responsible for round trip shipping costs on all other returns.

We only accept PayPal payment at this time.

FREE SHIPPING ON ORDERS $80+
Shipping fee costs US $15 Flat rate shipping on orders under US $80

Countries we ship to : Hong Kong SAR, Malaysia, Singapore, Australia, Canada, United States

andar global offers international shipping via FedEx Express. By placing an international order, andar global currently ships the products to the following countries: Australia, Canada, Hong Kong, Singapore, and the United States. Shipping to other international countries is not available at this time

TAXES AND CUSTOMS
* Import duties and fees, taxes and any other charges and fees are the responsibility of the customer.

NOTICE
* Unfortunately, we do not ship the items to APO/FPO/DPO (Army Post Office/Fleet Post Office/Diplomatic Post Office) addresses.

Once your package is shipped, we send you a shipping confirmation email. You may track your order by your tracking number.

If you haven’t received a confirmation email from us after 5 days you made an order, please contact our customer service regarding the issue.

NOTICE:
Once received a tracking number, please contact FedEx Customer Service for a prompt response with regard to your order status.
To ensure you reach the correct FedEx global team, please check below details.

* All above mentioned time are in Korea Standard Time (KST)

[General Customer Service ]

United States / Canada
1-800-GoFedEx (1-800-463-3339) or 1-800-247-4747 for US Only

Hong Kong
(+852) 2730-3333

Australia
Toll-Free within AU: 13-26-10
Regular: +61 13-26-10

Singapore
Toll-free within Singapore: 1800-743-2626
Regular: (65) 6743-2626

Our products are shipped from Korea and are normally delivered within 4-5 days if there are no issues with address, customs, and sold outs.

Once it arrives in your country (2 days from departure), it then depends on FedEx's situations such as weather issues, delays, etc..

Please note that all those dates are based on business days, not including any weekends or holidays.

And please note that it takes at least 1 day for us to process the order after you place it (2-3 days if you place the order on Friday afternoon or on weekends)!

If your order has not yet been shipped or isn't in the process of being packed, you can edit or cancel your order within 24 hours.
Please email help@andar-global.com if you have any further questions.

If the incorrect address or the incorrect number was provided by you and your package was already delivered, unfortunately FedEx will not compensate for this matter. Therefore, you need to retrieve your own package from that place. Please contact FedEx Customer Service for a prompt response with regard to your order status. To ensure you reach the correct FedEx global team, please check below details. 

[General Customer Service ]

United States / Canada 1-800-GoFedEx (1-800-463-3339) or 1-800-247-4747 for US Only

Hong Kong (+852) 2730-3333

Australia Toll-Free within AU: 13-26-10 Regular: +61 13-26-10

Singapore Toll-free within Singapore: 1800-743-2626 Regular: (65) 6743-2626

International orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees. Please read more details at https://andar-global.com/pages/shipping-policy.

Please email us at help@andar-global.com.

Note: Please include photos of your packing slip and any damage.

Please kindly be advised that we can proceed with the compensation only if you ask within a month of the delivery date. Since we are not able to track the shipping status, we delete all the shipping data after a month.

If you receive a damaged packaging, we'll ship you a replacement of the exact item or we'll give you a refund. Please email us your inquiry with three pictures as mentioned below.

- Picture of outside a box packaging (Please take a picture when you receive the packaging)
- Picture of a box inside
- Picture of packaging materials inside a box (Bubble-wrap)

If your package arrived missing an item or with incorrect items, please email us at help@andar-global.com

In this case, we would kindly like to ask you for a photo of all the items that you received, showing that you are missing an item(s) or the items are incorrect.

Your prompt reply would be appreciated, as we won't be able to offer you any compensation after a month since the fulfillment of the package.

Please do not remove the tag if you received the items incorrectly. We will prepare a pre-paid return label so that you can return the items. However, please understand that the refund/replacement can only be offered after we check the items that have been shipped for return.

Unfortunately, we cannot check or help you out if 14 days have passed since your package was delivered (based on the tracking status), as we are not authorized to keep the shipping records of the customer for more than a month. We appreciate your understanding. 

Therefore, please reach out to our customer service as soon as possible.

There are several reasons as to why the package may be on hold. It can either be issues with the weather, customs clearance, delay in delivery, contact information, etc… Do not worry as your package will soon continue with the delivery as soon as the issue is solved. Please reach out to our customer service if there is no update on the tracking for more than a week.

andar offers international shipping via FedEx Express. By placing an international order, andar currently ships the products to the following countries: Australia, Canada, Hong Kong, Singapore, and the United States. Shipping to other international countries is not available at this time

FREE SHIPPING ON ORDERS $80+
Shipping fee costs US $15 Flat rate shipping on orders under US $80

TAXES AND CUSTOMS
* Import duties and fees, taxes and any other charges and fees are the responsibility of the customer.

NOTICE
We, unfortunately, don't ship the items to APO/FPO/DPO (Army Post Office/Fleet Post Office/Diplomatic Post Office) addresses.

If you placed your order on a weekday (Mon – Friday)

i. From 15:00 to 17:00 : we are sorry to inform you that your order has already been fulfilled and cannot be canceled.
ii. Before 15:00 : for orders placed within 17:00 the day before to 15:00 the day of, you can cancel or edit your order through your “order history” or order confirmation mail.
iii. After 17:00 : for orders placed after 17:00 the day of to 15:00 the next day, you can cancel or edit your order through your “order history” or order confirmation mail.

If you placed your order on a weekend (Friday after 17:00 / Sat. / Sun.)
i. you can cancel your order before the following Monday 15:00 through your “order history” or order confirmation mail.

NOTICE:
Once received a tracking number, please contact FedEx Customer Service for a prompt response with regard to your order status.
To ensure you reach the correct FedEx global team, please check below details.

* All above mentioned time are in Korea Standard Time (KST)

[General Customer Service ]

United States / Canada
1-800-GoFedEx (1-800-463-3339) or 1-800-247-4747 for US Only

Hong Kong
(+852) 2730-3333

Australia
Toll-Free within AU: 13-26-10
Regular: +61 13-26-10

Singapore
Toll-free within Singapore: 1800-743-2626
Regular: (65) 6743-2626

If your order has not yet been shipped or isn't in the process of being packed, you can edit or cancel your order within 24 hours.
Please email help@andar-global.com if you have any further questions.

NOTICE: Once received a tracking number, please contact FedEx Customer Service for a prompt response with regard to your order status. To ensure you reach the correct FedEx global team, please check below details.

[General Customer Service ]

United States / Canada
1-800-GoFedEx (1-800-463-3339) or 1-800-247-4747 for US Only

Hong Kong
(+852) 2730-3333

Australia
Toll-Free within AU: 13-26-10
Regular: +61 13-26-10

Singapore
Toll-free within Singapore: 1800-743-2626
Regular: (65) 6743-2626

International orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees. Please read more details at https://andar-global.com/pages/shipping-policy.

We apologize for the inconvenience you have experienced. If your package arrived missing an item, with incorrect items, or with any damage to the items, email us right away at help@andar-globl.com.

Note: Please include photos of your packing slip and any damage.

Please kindly be advised that we can proceed with the compensation only if you ask within a month of the delivery date. Since we are not able to track the shipping status, we delete all the shipping data after a month.

If you receive a damaged packaging, we'll ship you a replacement of the exact item or we'll proceed you a refund. Please email us your inquiry with three pictures as mentioned below.

- Picture of outside a box packaging (Please take a picture when you receive the packaging)
- Picture of a box inside
- Picture of packaging materials inside a box (Bubble-wrap)

If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item. When the item being restocked, you will be notified right away.

We are sorry. We do NOT offer either price matching or adjustments at this time.

Please refer to our size guide on our website.

However, it depends on each product so we provide a FIT GUIDE in every single product page.

>>>Click the ‘Size Chart’ button on the page of the product you want and check the FIT GUIDE and HOW TO SIZE. On the FIT GUIDE, we provide a recommendation for sizing up or sizing down depending on the situation you want.

On the FIT GUIDE, we provide a recommendation for sizing up or sizing down depending on the situation you want.

If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item. When the item being restocked, you will be notified right away.

We are sorry. We do NOT offer either price matching or adjustments at this time.

Please refer to our size chart for general measurements. If you still need assistance, please email us for any additional help.