Shipping Policy

EXPRESS DELIVERY VIA FEDEX

All andar products will be shipped to you via FedEx and at the moment, we ship to the following countries: Australia, Canada, Hong Kong, Malaysia, Singapore, and the United States. 

Your order will be shipped out from South Korea and it will be delivered to you within 3-4 business days.

Please understand that there may be delays in shipping time for unforeseen circumstances (i.e.: customs clearance, weather issues) that occurred during the shipment process. 

However, for the majority of the time, your packages will arrive within the aforementioned period. 

NOTE: APO/FPO/DPO addresses are not eligible for delivery. PO Box addresses are also not allowed, but FedEx may kindly deliver the package to PO Box in some cases. However, any loss caused by the PO Box address is not our responsibility, so please provide a physical address if possible.

 


FREE SHIPPING FOR ORDERS $80+ (USD) 

We offer free shipping for purchases over $80, even with any discount codes applied. 

If your order is below $80, you will be charged a fee of $15, despite the country you live in. Additionally, we are doing our best to bring in more shipping options for our customers. 

 

MISSING OR LOST PACKAGES

If you find yourself without a package when your shipment status reads "Delivered", you must reach out to FedEx and ask for a case ID regarding the package investigation. 

Then, please share that ID with our customer service at help@andar-global.com and our representative will help you further.

***To receive  full compensation for your lost package, it is indispensable that you notify our customer service within a month of the claimed fulfillment date  since we only retain your shipping records for up to a month.

 

TAXES AND CUSTOMS

Any additional fees (i.e.: import tax, duties, foreign transaction fee, customs) for your packages are not covered in the payment you made at checkout. As the consignee, the importer of record, you are to abide by the regulations of your area of residence and assume responsibility for these applicable charges that may occur. And please be noted that we do not have control over these fees. 

 

DELIVERY FAILURE DUE TO ABSENCE / UNCLEAR ADDRESS

From time to time, a failed delivery attempt does happen due to an incomplete/unclear address or your absence at the time of delivery.

To prevent such mishappening, our team will reach out to you via email to notify you of this issue. If, despite our efforts to get in contact with you to resolve this issue, you don't respond to us promptly, the package will be either discarded or returned to us. In that case, you will receive a refund with the return fee deducted.

NOTE: We do not have the authorization to edit the shipping address of the order, unless the customer requests a change through our customer service. The address on the shipping label is printed out exactly as the customer provided when placing the order.

 

 

You can find answers in our list of FAQ for more information or contact us at help@andar-global.com