EXPRESS DELIVERY VIA DHL
All andar products will be shipped to you via DHL and at the moment, we ship to the following countries: Australia, Canada, Hong Kong, Malaysia, Singapore, and the United States.
Your order will be shipped out from South Korea and it will be delivered to you within 3-4 business days.
Please understand that there may be delays in shipping time for unforeseen circumstances (i.e.: customs clearance, weather issues) that occurred during the shipment process.
However, for the majority of the time, your packages will arrive within the aforementioned period.
NOTE: APO/FPO/DPO addresses are not eligible for delivery. PO Box addresses are also not allowed, but DHL may kindly deliver the package to PO Box in some cases. However, any loss caused by the PO Box address is not our responsibility, so please provide a physical address if possible.
FREE SHIPPING FOR ORDERS $80+ (USD)
We offer free shipping for purchases over $80, even with any discount codes applied.
If your order is below $80, you will be charged a fee of $15, despite the country you live in. Additionally, we are doing our best to bring in more shipping options for our customers.
MISSING OR LOST PACKAGES
If you find yourself without a package when your shipment status reads "Delivered", you must reach out to us as soon as possible.
***To receive full compensation for your lost package, it is indispensable that you notify our customer service within a month of the claimed fulfillment date since we only retain your shipping records for up to a month.
TAXES AND CUSTOMS
Any additional fees (i.e.: import tax, duties, foreign transaction fee, customs) for your packages are not covered in the payment you made at checkout. As the consignee, the importer of record, you are to abide by the regulations of your area of residence and assume responsibility for these applicable charges that may occur. And please be noted that we do not have control over these fees.
DELIVERY FAILURE DUE TO ABSENCE / UNCLEAR ADDRESS
From time to time, a failed delivery attempt does happen due to an incomplete/unclear address or your absence at the time of delivery.
To prevent such mishappening, our team will reach out to you via email to notify you of this issue. If, despite our efforts to get in contact with you to resolve this issue, you don't respond to us promptly, the package will be either discarded or returned to us. In that case, you will receive a refund with the return fee deducted.
NOTE: We do not have the authorization to edit the shipping address of the order, unless the customer requests a change through our customer service. The address on the shipping label is printed out exactly as the customer provided when placing the order.
If your package arrived damaged, please email us right away at email@example.com with the 3 photos requested below, as we need to report this to the shipping company:
1. Photo of the exterior packaging (flyer envelope that contained all the items)
2. Photo of the items inside the exterior packaging
3. Photo of the actual item that was damaged/broken (showing that it cannot be used)
Also, please let us know if there was a bubble wrap that served for protection! Please be noted that we can only help you within 14 days since the package was delivered.
NOTE: If any of the photos mentioned above cannot be provided, you cannot receive compensation for the issue, without exception. Please make sure to keep and take pictures as soon as you receive the package.